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Last Updated: July 30, 2014

Introduction

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Introduction:
The Department of Passport (DOP) is a government agency established on 26th January 2012 (2068/10/12 B.S.) under the Ministry of Foreign Affairs of the Government of Nepal. Passport Section of the Ministry of Foreign Affairs (MoFA) was assigned with the passport and travel document related functions until the establishment of Central Passport Office (CPO) on 25th May 2010  (2067/02/11 B.S). As per the Rules of Business Allocation of the Government of Nepal, MoFA has been assigned with the responsibilities of issuing Passports to the Nepalese citizens and Travel Documents to the legally applicable persons. As this part of the MOFA responsibility increased gradually along with the greater number of service seekers, a separate department was deemed necessary to effectively deliver the services to the public. To address the increasing  demand for passport services in view of increasing international interaction and citizens’ movement beyond the national frontiers, a more autonomous and dedicated separate government agency was gradually becoming a real necessity.  And the result was the establishment of the Department of Passport which is now operating from Narayanhiti, Kathmandu shouldering greater responsibility and also mobilizing a larger staff.

Passport Policy:
DOP has adopted the policy of issuing Nepalese MRPS to the citizens as per the standard of ICAO guidelines; satisfying the service seeking customers by pro-actively addressing their needs in terms of quality, functionalities and timing; providing products and services of the highest quality through continuous process improvement, security integration and good working environment; encouraging employees through empowerment and promotion of innovation and expertise; engaging the partners and suppliers in an appropriate manner for quality output and enhance service effectiveness. DOP is dedicated to improve the performance and service delivery continuously.

Functions:
Department of Passport, Ministry of Foreign Affairs of the Government of Nepal has been entrusted with the responsibility of issuing and delivering passports to the Nepalese citizens and travel documents to the applicable persons as per the Nepalese Passport Act, Rules, Guidelines, agreed procedure and government-endorsed other directives. Its function is to provide services and accommodate Nepalese citizens’ needs in issuing valid passports and travel documents. As an active member of the International Civil Aviation Organization (ICAO), Nepal has been complying with the ICAO rules and standards in terms of travel documents it issues. Accordingly, as per the ICAO agreement, Nepal stopped issuing full duration hand written passports from April 01, 2010 and thereafter issued temporary handwritten passports for some time until December 26, 2010 since when the DOP has been issuing Machine Readable Passports (MRPs) as per the guidelines of ICAO Machine Readable Travel Document (MRTD Document 9303). To effectively carry on this job, the Ministry of Foreign Affairs has awarded the contract to Oberthur Technologies of France, a globally renowned company in the field of smart card technology and associated services, which personalizes the Nepalese Machine Readable Passports to the Department of Passport. For this MOFA and OT signed an agreement on 27 August 2010 to supply and personalize four million passports until 24 November 2015.

Passport Issuance:
The Department of Passport issues three categories of passports to the Nepalese nationals according to their nature:  diplomatic, official and ordinary; and travel documents as per the established law. While the validity period of ordinary passports has been fixed for ten years, the validity of the diplomatic and official passports depends on the nature of the office bearers. District Administration Offices (DAO) under the Ministry of Home Affairs (MoHA) and Nepalese Diplomatic Missions stationed abroad under the MoFA also issue Ordinary Nepalese Passports to the citizens in their respective jurisdictions. In addition to the ordinary passports, the Nepalese missions also issue travel documents and temporary emergency handwritten passports of limited duration in cases of emergency situation.

Passport Quality:
In order to achieve the passport policy directives and objectives thereby complying with the assigned responsibilities, the DOP and the contractor Oberthur Technologies have jointly implemented a Quality Management System based on ISO 9001: 2008 standards.

Network of Passport Service
As Passport is a very vital and sensitive national document, Nepal has been issuing this document in close coordination with the Ministry of Home Affairs and its field agencies- the District Administration Offices (DAOs). In order to facilitate the service seekers to get the services in their home districts, DOP and MOHA have jointly initiated a coordinated service delivery system. Under this cooperation, applicants seeking passports can apply in person at the Department of Passport at Narayanhiti, Kathmandu under urgent category, and at respective District Administration Offices and Nepalese Missions abroad under ordinary category. The passport applications submitted at DAOs, are further collected from passport application collection centres (a temporary arrangement agreed between the MoFA and MoHA) from where they are taken to DOP for further processing and personalization of the passport. The printed passports are delivered to the applicants following the same procedure as adopted while collecting the applications. The normal processing time for issuing a passport under urgent category at DOP is seven workdays excluding the application day while the processing time for regular passport at DAOs and Nepalese Missions abroad is between six to eight weeks at maximum.

Innovation and Improvement
DOP is working towards implementing a mechanism of collecting online passport application services incorporating the biometric features which, when operational, will minimize the passport processing time, enhance the security features and save travel costs of the applicants. DOP is also mulling over to implementing biometric system deploying mobile units to provide services in issuing passports in rural areas enhancing its services to reach and cover those living in remote areas. As per the ICAO’s standard, countries issuing MRPs are to upgrade their passports to e-passports after 2015. DOP has been working towards meeting that challenge.

DOP as a MOFA’s public face
The Department of Passport, in most cases for ordinary citizens, has become the public face of Ministry of Foreign Affairs, and hence DOP carries a part of the public diplomacy. The overall objective, orientation, focus and efforts of the DOP have been directed by the mantra of continuously promoting and improving the production and service quality of the passport delivery and aimed to enhance better service efficiency and satisfaction of the service seekers.
 

Staff Contact

Office of Director General (Email: dg@dopmofa.gov.np)

Designation

Name

Tel. No.

Ext.

Fax.No.

R.No

Email Address

Director General

Mr. Ramesh Prasad Khanal

4416010

106

4412297

1

dg@dopmofa.gov.np

Nayab Subba (PA)

Ms. Sona Thadarai

 

105

 

1

sonathadarai@yahoo.com

Office Assistant

Mr. Suresh Tiwari (Electrician)

 

105/216

 

2

 

(Administration, Form Collection, Processing,Distribution and Coordination Section,Email: 3. directorproduction@dopmofa.gov.np)

Director

Mr. Sharad Raj Aran

 

251

4416023

51

aransharad@yahoo.com

(MRP Form Collection, Verification and Grievance Handling Section, Email: directorverification@dopmofa.gov.np)

Director

Mr. Rameswor Paudel

4424366

217

4424366

17

ramesworpaudel@hotmail.com

(MRP Form Collection, Production, Processing and Distribution Section)

Director

Mr. Suresh Adhikari 4212026 264   264 sureshadh@gmail.com

(Administration Section, Email: administration@dopmofa.gov.np)

Section Officer

Ms. Astha Subba

 

249

 

49

 

Nayab Subba

Mr. Anil Lamsal

 

250

 

50

anillamsal@yahoo.com

Computer Operator

Ms.Smita Paudel

 

250

 

50

smitapaudel3@gmail.com

Office Assistant

Ms. Kalpana Tiwari

 

250

 

50

kalpana.tiwari64@yahoo.com

(Account Section , Email: account@dopmofa.gov.np)

Account Director

Mr. Dhruba Raj Nepal

4212726

266

 

266

handi@nepal craft.wlink.com.np

Account Officer

Mr. Gayatri Raman Khanal

4416020

241

 

41

 

Nayab Subba

Mr. Surya Prasad Aryal

4416020

247

 

47

 

(Forms Collection Section, Emails: collectiona/b/c@dopmofa.gov.np)

Section Officer

Mr. Baliram Prasad Dhami

Counter A

237

 

 

dhamibali@gmail.com
Nayab Subba

Mr. Kumar Bahadur Shrestha

Counter D

237

 

 

kumarbdr.shrestha@yahoo.com
Nayab Subba

Mr. Bir Kumar Ray

Counter B

212

 

 

 

Nayab Subba

Mr. Rambol Acharya

Counter E

212

 

 

rambol_xle@gmail.com
Nayab Subba

Mr. Dilliram Sharma

Counter C

239

 

 

sharma_3dilliram@yahoo.com
Nayab Subba

Mr. Ram Chandra Panthi

Counter F

239

 

 

raam_sea@gmail.com

MRP Processing Section

(Emergency Counter  A, Email: emra@dopmofa.gov.np)

Section Officer

Mr. Manahari Dangal

4211657

223

 

23

dangalmh@gmail.com

Nayab Subba

Mr. Arendra Maharjan

 

220

 

20

 

Computer Operator

Ms. Kalpana Lamsal

 

220

 

20

 

Computer Operator

Mr. Abhisek Paudel

 

220

 

20

 

Computer Operator

Ms. Renuka Gautam

 

220

 

20

angel_renugautam@yahoo.com

Computer Operator

Mr. Tanka Bikram Lamsal

 

220

 

20

 

Office Assistant

Ms. Rojina Thapa Magar

 

220

 

20

 

(Emergency Counter  B, Email: emrb@dopmofa.gov.np)

Section Officer

Mr. Gayatri Bahadur Paudel

4212772

223

 

23

sdiasporic@gmail.com

Nayab Subba

Mr. Hem Raj Paudel

 

223

 

23

paudelhemraj1227@gmail.com

Computer Operator

Ms. Nisha Basnet

 

223

 

23

noble_1549@yahoo.com

Computer Operator

Ms. Suchana Devkota

 

223

 

23

suchansis@yahoo.com

Computer Operator

Mr. Nabindra Prajapati

 

223

 

23

 

Computer Operator

Mr. Suman Kharel

 

223

 

23

kharelsuman20@gmail.com

Office Assistant

Ms. Roni Pujari

 

223

 

23

roni_pujari@yahoo.com

(Emergency Counter C, Email: emrc@dopmofa.gov.np)

Section Officer

Mr. Uddav Neupane

4215294

230

 

24

 

Nayab Subba

Mr. Deepak Sharma

 

224

 

24

sharmathedpak@gmail.com

Computer Operator

Ms. Nilam Kumari Mahato

 

224

 

24

mahato.nilam@yahoo.com

Computer Operator

Mr. Saroja Basnet

 

224

 

 

basnetsaroja@yahoo.com

Computer Operator

Mr. Suman Giri

 

224

 

24

namus_giri93@yahoo.com

Computer Operator

Mr. Manish Parajuli

 

224

 

24

happy_manishlov@yahoo.com

Office Assistant

Ms. Kamala Kafle

 

224

 

24

kkafle25@yahoo.com

Emergency Counter J

Section Officer

Dipak Banjade

 

227

 

26

 

Nayab Subba

Ms. Shruti Kadariya

 

226

 

26

 

Computer Operator

Ms. Sangita Rai

 

226

 

26

 

Computer Operator

Mr. Kshitish Chandra Paudel

 

226

 

26

 

Computer Operator

Ms. Mina Gyawali

 

226

 

26

 

Office Assistant

Mr. Manish Basnet

 

226

 

26

 

(Counter B+H (Eastern Development Region) + Mid and Far Western Region) Email: countera/b/c@dopmofa.gov.np)

Section Officer

Mr. Khaga Raj Pandeya

 

268

 

68

rajkhaga@gmail.com

Nayab Subba

Mr. Kamal Prasad Koirala

 

258

 

58

koiralakamal@rocketmail.com

Nayab Subba

Mr. Bharat Khanal

 

267

 

67

 

Computer Operator

Ms. Sampannata Shrestha

 

267

 

67

 

Computer Operator

Ms. Sony Shah

 

258

 

58(b)

violinblues_soni@hotmail.com

Office Assistant

Mr. Bhupendra Bhattarai

 

267

 

67

 

Office Assistant

Ms. Bimala Giri

 

258

 

258

 

(Counter D +G(Western Development Region), Email: counterd@dopmofa.gov.np)

Section Officer

Mr. Prem Raj Gautam

 

255

 

55

ggautam663@gmail.com

Nayab Subba

Mr. Ramesh Gaihre

 

256

 

56

 

Nayab Subba

Mr. Khuman Singh Tamang

 

254

 

54

skstmg@gmail.com

Computer Operator

Ms. Jenny Khadka

 

256

 

57  

Computer Operator

Ms. Shamjana Paudel Khanal

 

254

 

54

shamjana.khanal@hotmail.com

Office Assistant

Ms. Bel Kumari Thakuri

 

254

 

54

 

Office Assistant

Ms. Mina Thapa

 

254

 

54

 

Official/Diplomatic Passport Section

Section Officer

Mr. Binod Mukhiya

 

260

 

60

binod.mukhiya@mofa.gov.np

Nayab Subba

Mr. Hem Bahadur Bhujel

 

260

 

60

hem_bhujel@yahoo.com

Computer Operator

Ms. Binu Kumari Giri

 

260

 

60

 

Office Assistant

Ms. Maya Devi

 

260

 

60

satish.mira@gmail.com

(Mission Section)

Nayab Subba

Mr. Niroj Basnet

 

201

 

45

basnet.niroj@gmail.com

Computer Operator

Ms. Samira Dhital

 

201

 

45

samiradhital@yahoo.com

Computer Operator

Mr. Namuna Koirala

 

201

 

45

namuna.koirala@yahoho.com

Computer Operator

Ms. Bipana Thapa

 

201

 

45

thapabeepana@gmail.com

Office Assistant

Ms. Hira Aryal

 

201

 

45

 

Office Assistant

Mr. Tika Prasad Khanal

 

201

 

45

 

Office Assistant

Ms. Geeta Thapa

 

201

 

45

 

(Verification , Amendment and Authentication, Email: verification@dopmofa.gov.np)

Section Officer

Ms Bindira Shankar Joshi

 

219

 

19

 

Nayab Subba

Mr. Sujan Bidari

 

216

 

16

 

Computer Operator

Ms. Laxmi Shrestha

 

216

 

16

 

Office Assistant

Mr. Dhan Raj Shrestha

 

216

 

16

 

Office Assistant

Mr. Suresh Tiwari (Electrician)

 

216

 

16

 

(Scanning+Data Entry Unit, Email: data entry@dopmofa.gov.np)

Section Officer

Ms. Sujani Rana

 

203

 

 

 

Computer Officer

Mr. Indra Prasad Mainali

 

203

 

 

 

Computer Operator

Mr. Dipendra Thapa

 

203

 

 

dipendrathapas@gmail.com

Computer Operator

Mr. Uttam Parajuli

 

203

 

 

 

(Validation, Email: validation@dopmofa.gov.np)

Nayab Subba

Mr. Harishchandra Thakuri

Counter E

203

 

 

harms.harry2010@gmail.com

Computer Operator

Mr. Dikesh Singh Lama

 

203

 

 

dikeshlama@hotmail.com

Computer Operator

Mr. Bikky Tuladhar

 

203

 

 

bikkytuladhar@gmail.com

Computer Operator

Mr. Krishna Sharma

 

277

 

 

 

Computer Operator

Ms. Ajita Dhakal

 

203

 

 

azzu1008@gmail.com

Computer Operator

Ms. Ranjali Rai

 

203

 

 

fallenfrmheaven@yahoo.com

Computer Operator

Ms. Nimmi Rehman

 

203

 

 

 

Computer Operator

Ms. Samriddhi Malla

 

203

 

 

mallasamriddhi@yahoo.com

Computer Operator

Ms. Man Kumari Lama

 

203

 

 

 

Computer Operator

Ms. Rabina Dangol

 

203

 

 

 

Computer Operator

Mr. Durgesh Maharjan

 

203

 

 

 

Computer Operator

Ms. Ganga B.C.

 

203

 

 

 

Computer Operator

Ms. Malika Limbu Karki

 

203

 

 

 

Computer Operator

Ms. Laxmi Dhakal

 

203

 

 

 

Computer Operator

Mr. Hari Krishna Shrestha

 

203

 

 

 

Computer Operator

Mr. Sashi Kumar Shukla

 

203

 

 

 

Computer Operator

Mr. Biplav Karki

 

203

 

 

 

Quality Checking and Packaging

Nayab Subba

Mr. Lal Bahadur Aryal

 

277

 

 

 

Computer Operator

Mr. Harisharan Acharya

 

277

 

 

yambnp22@gmail.com

Computer Operator

Mr. Hari Gautam

 

277

 

 

goodfrn.gautam@gmail.com

Computer Operator

Mr. Dikesh Singh Lama

 

277

 

 

 

Help Desk

Computer Operator

Ms. Anita Ghimire

 

235

 

2

 

(Public Relation, Email: pr@dopmofa.gov.np)

Office Assistant

Mr. Durga Devi Khatiwada

 

245/100

 

 

 

(Store, Email: store@dopmofa.gov.np)

 

 

Nayab Subba

Mr. Santosh Adhikari

 

240

 

40

 

Office Assistant

Mr. Ram Nepali

 

240

 

40

 

Kitchen

Office Assistant

Mr. Ram Prasad Pokharel

 

104

 

42

 

(Information Technology, Email: it@dopmofa.gov.np)

Computer Engineer

Mr. Pradip Adhikari

 

248

 

48

 

Miscelleneous

Police

 

 

269

 

69

 

Canteen

Mr. Sudip Chaulagain

 

204

 

 

 

Police, Main Gate

 

 

253

 

 

 

Office Assistant

Mr. Ram Nepali

 

240

 

40

 

Drivers

 

Mr. Bir Krishna Maharjan

 

 

 

 

 

 

Mr. Netra Bahadur Magar

 

 

 

 

 

 

Mr. Shiva Prasad Bhusal

 

 

 

 

 

 

Mr. Karna Bahadur Tamang

 

 

 

 

 

 

Mr. Ram Maharjan