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Last Updated: July 23, 2014

Introduction

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Introduction:
The Department of Passport (DOP) is a government agency established on 26th January 2012 (2068/10/12 B.S.) under the Ministry of Foreign Affairs of the Government of Nepal. Passport Section of the Ministry of Foreign Affairs (MoFA) was assigned with the passport and travel document related functions until the establishment of Central Passport Office (CPO) on 25th May 2010  (2067/02/11 B.S). As per the Rules of Business Allocation of the Government of Nepal, MoFA has been assigned with the responsibilities of issuing Passports to the Nepalese citizens and Travel Documents to the legally applicable persons. As this part of the MOFA responsibility increased gradually along with the greater number of service seekers, a separate department was deemed necessary to effectively deliver the services to the public. To address the increasing  demand for passport services in view of increasing international interaction and citizens’ movement beyond the national frontiers, a more autonomous and dedicated separate government agency was gradually becoming a real necessity.  And the result was the establishment of the Department of Passport which is now operating from Narayanhiti, Kathmandu shouldering greater responsibility and also mobilizing a larger staff.

Passport Policy:
DOP has adopted the policy of issuing Nepalese MRPS to the citizens as per the standard of ICAO guidelines; satisfying the service seeking customers by pro-actively addressing their needs in terms of quality, functionalities and timing; providing products and services of the highest quality through continuous process improvement, security integration and good working environment; encouraging employees through empowerment and promotion of innovation and expertise; engaging the partners and suppliers in an appropriate manner for quality output and enhance service effectiveness. DOP is dedicated to improve the performance and service delivery continuously.

Functions:
Department of Passport, Ministry of Foreign Affairs of the Government of Nepal has been entrusted with the responsibility of issuing and delivering passports to the Nepalese citizens and travel documents to the applicable persons as per the Nepalese Passport Act, Rules, Guidelines, agreed procedure and government-endorsed other directives. Its function is to provide services and accommodate Nepalese citizens’ needs in issuing valid passports and travel documents. As an active member of the International Civil Aviation Organization (ICAO), Nepal has been complying with the ICAO rules and standards in terms of travel documents it issues. Accordingly, as per the ICAO agreement, Nepal stopped issuing full duration hand written passports from April 01, 2010 and thereafter issued temporary handwritten passports for some time until December 26, 2010 since when the DOP has been issuing Machine Readable Passports (MRPs) as per the guidelines of ICAO Machine Readable Travel Document (MRTD Document 9303). To effectively carry on this job, the Ministry of Foreign Affairs has awarded the contract to Oberthur Technologies of France, a globally renowned company in the field of smart card technology and associated services, which personalizes the Nepalese Machine Readable Passports to the Department of Passport. For this MOFA and OT signed an agreement on 27 August 2010 to supply and personalize four million passports until 24 November 2015.

Passport Issuance:
The Department of Passport issues three categories of passports to the Nepalese nationals according to their nature:  diplomatic, official and ordinary; and travel documents as per the established law. While the validity period of ordinary passports has been fixed for ten years, the validity of the diplomatic and official passports depends on the nature of the office bearers. District Administration Offices (DAO) under the Ministry of Home Affairs (MoHA) and Nepalese Diplomatic Missions stationed abroad under the MoFA also issue Ordinary Nepalese Passports to the citizens in their respective jurisdictions. In addition to the ordinary passports, the Nepalese missions also issue travel documents and temporary emergency handwritten passports of limited duration in cases of emergency situation.

Passport Quality:
In order to achieve the passport policy directives and objectives thereby complying with the assigned responsibilities, the DOP and the contractor Oberthur Technologies have jointly implemented a Quality Management System based on ISO 9001: 2008 standards.

Network of Passport Service
As Passport is a very vital and sensitive national document, Nepal has been issuing this document in close coordination with the Ministry of Home Affairs and its field agencies- the District Administration Offices (DAOs). In order to facilitate the service seekers to get the services in their home districts, DOP and MOHA have jointly initiated a coordinated service delivery system. Under this cooperation, applicants seeking passports can apply in person at the Department of Passport at Narayanhiti, Kathmandu under urgent category, and at respective District Administration Offices and Nepalese Missions abroad under ordinary category. The passport applications submitted at DAOs, are further collected from passport application collection centres (a temporary arrangement agreed between the MoFA and MoHA) from where they are taken to DOP for further processing and personalization of the passport. The printed passports are delivered to the applicants following the same procedure as adopted while collecting the applications. The normal processing time for issuing a passport under urgent category at DOP is seven workdays excluding the application day while the processing time for regular passport at DAOs and Nepalese Missions abroad is between six to eight weeks at maximum.

Innovation and Improvement
DOP is working towards implementing a mechanism of collecting online passport application services incorporating the biometric features which, when operational, will minimize the passport processing time, enhance the security features and save travel costs of the applicants. DOP is also mulling over to implementing biometric system deploying mobile units to provide services in issuing passports in rural areas enhancing its services to reach and cover those living in remote areas. As per the ICAO’s standard, countries issuing MRPs are to upgrade their passports to e-passports after 2015. DOP has been working towards meeting that challenge.

DOP as a MOFA’s public face
The Department of Passport, in most cases for ordinary citizens, has become the public face of Ministry of Foreign Affairs, and hence DOP carries a part of the public diplomacy. The overall objective, orientation, focus and efforts of the DOP have been directed by the mantra of continuously promoting and improving the production and service quality of the passport delivery and aimed to enhance better service efficiency and satisfaction of the service seekers.
 

Staff Contact

Office of Director General (Email: dg@dopmofa.gov.np)

Designation

Name

Tel. No.

Ext.

Fax.No.

R.No

Mobile No.

Email Address

Director General

Mr. Ramesh Prasad Khanal

4416010

106

4412297

1

9808936041

dg@dopmofa.gov.np

Nayab Subba (PA)

Ms. Sona Thadarai

 

105

 

1

9841160246

sonathadarai@yahoo.com

Office Assistant

Mr. Suresh Tiwari (Electrician)

 

105/216

 

2

9840074644

 

(Administration, Form Collection, Processing,Distribution and Coordination Section,Email: 3. directorproduction@dopmofa.gov.np)

Director

Mr. Sharad Raj Aran

 

251

4416023

51

9843689629

aransharad@yahoo.com

(MRP Form Collection, Verification and Grievance Handling Section, Email: directorverification@dopmofa.gov.np)

Director

Mr. Rameswor Paudel

4424366

217

4424366

17

 

ramesworpaudel@hotmail.com

(MRP Form Collection, Production, Processing and Distribution Section)

Director

Mr. Suresh Adhikari 4212026 264   264   sureshadh@gmail.com

(Administration Section, Email: administration@dopmofa.gov.np)

Nayab Subba

Mr. Hem Bahadur Bhujel

 

250

 

50

9849088218

hem_bhujel@yahoo.com

Computer Operator

Ms.Smita Paudel

 

250

 

50

9849107685

smitapaudel3@gmail.com

Office Assistant

Ms. Kalpana Tiwari

 

250

 

50

9741124638

kalpana.tiwari64@yahoo.com

(Account Section , Email: account@dopmofa.gov.np)

Account Director

Mr. Dhruba Raj Nepal

 

266

 

266

9841288796

handi@nepal craft.wlink.com.np

Account Officer

Mr. Gayatri Raman Khanal

4416020

241

 

41

9841365159

 

Nayab Subba

Mr. Surya Prasad Aryal

4416020

247

 

47

9849555061

 

(Forms Collection Section, Emails: collectiona/b/c@dopmofa.gov.np)

Section Officer

Mr.Gayatri Bahadur Poudel

Counter A

215

 

 

9851016224 sdiasporic@gmail.com
Nayab Subba

Mr. Harishchandra Thakuri

Counter D

215

 

 

9843668659 harms.harry2010@gmail.com
Section Officer

Mr.Uddav Neupane

Counter B

213

 

 

9841044501

 

Nayab Subba

Mr. Hemraj Poudel

Counter E

213

 

 

9813263384 paudel hemraj1227@gmail.com
Section Officer

Mr.Manahari Dangal

Counter C

214

 

 

9841385969 dangalmh@gmail.com
Nayab Subba

Mr. Khuman Singh Tamang

Counter F

214

 

 

9849310314 skstmg@gmail.com

MRP Processing Section

(Emergency Counter  A, Email: emra@dopmofa.gov.np)

Section Officer

Mr. Krishna Aryal

 

221

 

21

9841496857 krishna.aryal@mofa.gov.np

Nayab Subba

Mr. Kamal Prasad Koirala

 

220

 

20

9841094395 koirala kamal@rocketmail.com

Computer Operator

Ms. Smira Dhital

 

220

 

20

9808713381 samiradhital@yahoo.com

Computer Operator

Mr. Dipendra Kumar Das

 

222

 

22

9804712429

 

Computer Operator

Ms. Sony Sah

 

220

 

20

9843594851 violinblues_Soni@hotmail.com

Office Assistant

Mr. Manish Basnet

 

220

 

20

9818422267

 

Office Assistant

Ms. Rukmini Koirala

 

220

 

20

9841905769 koirala.ruka@yahoo.com

(Emergency Counter  B, Email: emrb@dopmofa.gov.np)

Section Officer

Ms. Bishnu Kumari Adhikari

 

223

 

23

9841981231 adhikari.bishnu@gmail.com

Nayab Subba

Mr. Bir Kumar Ray

 

 

 

 

9843699965

 

Computer Operator

Ms. Sangita Rai

 

223

 

23

9849247267 sangitarai54@yahoo.com

Computer Operator

Mr. Suman Giri

 

223

 

23

9849442348 namus_giri93@yahoo.com

Computer Operator

Mr.Durgesh Maharjan

 

223

 

23

9808397088 maharjan@live.co.uk

Computer Operator

Mr. Manish Parajuli

 

223

 

23

9860001476 happy_manishlov@yahoo.com

Office Assistant

Ms. Roni Pujari

 

223

 

23

9808741462 roni_pujari@yahoo.com

(Emergency Counter C, Email: emrc@dopmofa.gov.np)

Section Officer

Mr. Baliram Prasad Dhamai

 

230

 

30

9845287641 dhamibali@gmail.com

Nayab Subba

Mr.Yam Bahadur Nepali

 

224

 

24

9844909954 yambnp22@gmail.com

Nayab Subba

Mr. Ramesh Gaihre

 

224

 

24

9843137261 ramesh.gaihre@yahoo.com

Computer Operator

Ms. Nilam Kumari Mahato

 

224

 

24

9849823063 mahato.nilam@yahoo.com

Computer Operator

Mr. Kshitish Chandra Poudel

 

224

 

24

9841762959 ktish paudyal@gmail.com

Computer Operator

Mr. Kshitij Ghimire

 

224

 

24

9851081591 college_533532@yahoo.com

Office Assistant

Mr. Maya Devi

 

224

 

24

9849236542 satish.mira@gmail.com

Office Assistant

Ms. Kamala Kafle

 

224

 

24

9813205816 kkafle25@yahoo.com

(Counter B+H (Eastern Development Region) + Mid and Far Western Region) Email: countera/b/c@dopmofa.gov.np)

Section Officer

Mr. Khaga Raj Pandeya

 

268

 

68

9842052854 rajkhaga@gmail.com

Nayab Subba

Mr. Dilliram Sharma

 

258

 

58(b)

9847635705 sharma_3dilliram@yahoo.com

Nayab Subba

Mr. Bharat Khanal

 

267

 

67

9841444024

 

Nayab Subba

Mr. Ramesh Gaihre

 

267

 

67

9843137261

 

Computer Operator

Mr. Tanka Bikram Lamsal

 

258

 

58(b)

9849413962 tanka bikram lamsal@yahoo.com

Computer Operator

Ms. Suchana Devkota

 

258

 

58

9843741805 suchansis@yahoo.com

Office Assistant

Mr. Bhupendra Bhattarai

 

267

 

67

9813199259

 

Office Assistant

Ms. Rojina Thapa Magar

 

258

 

58(b)

9803152606

 

(Counter D +G(Western Development Region), Email: counterd@dopmofa.gov.np)

Section Officer

Ms. Astha Subba

 

255

 

55

9841457401

 

Nayab Subba

Mr. Ram Chandra Panthi

 

257

 

57

9849939022 raam_sea@gmail.com

Computer Operator

Ms. Jenny Khadka

 

256

 

57

9849413962

 

Computer Operator

Ms. Shamjana Paudel Khanal

 

257

 

  9846246462 shamjana.khanal@hotmail.com

Computer Operator

Ms. Kalpana Lamsal

 

256

 

56

9841891153

 

Office Assistant

Ms. Bel Kumari Thakuri

 

254

 

54

9841695108

 

Office Assistant

Ms. Bimala Giri

 

254

 

54

9808677033

 

Official/Diplomatic Passport Section

Section Officer

Ms. Sujani Rana

 

260

 

60

9841817126 r_suzani@hotmail.com

Nayab Subba

Mr. Deepak Sharma

 

260

 

60

9843137260 sharmathedpak@gmail.com

Computer Operator

Ms. Renuka Gautam

 

260

 

60

9849402017 angel_renugautam@yahoo.com

(Mission Section)

Nayab Subba

Mr. Niroj Basnet

 

201

 

45

9849765549 basnet.niroj@gmail.com

Computer Operator

Ms. Nisha Basnet

 

201

 

45

9843640727 noble_1549@yahoo.com

Computer Operator

MS. Man Kumari Lama

 

201

 

45

9721534066

 

Computer Operator

Mr. Namuna Koirala

 

201

 

45

9841873401 namuna.koirala@yahoo.com

Computer Operator

Ms. Bipana Thapa

 

201

 

45

9847681156 thapabeepana@gmail.com

Office Assistant

Ms. Hira Aryal

 

201

 

45

9849484034

 

(Verification , Amendment and Authentication, Email: verification@dopmofa.gov.np)

Section Officer

Mr. Binod Mukhiya

 

219

 

19

9841115210 binod.mukhiya@mofa.gov.np

Nayab Subba

Mr. Anil Lamsal

 

216

 

16

9841690429 anillamsal@yahoo.com

Computer Operator

Mr. Rojan Baral

 

216

 

16

9841738973

 

Office Assistant

Mr.Suresh Tiwari (Electrician)

 

216

 

16

9840074644

 

(Scanning+Data Entry Unit, Email: data entry@dopmofa.gov.np)

Section Officer

Mr. Prem Raj Gautam

 

203

 

 

9841444252 ggautam663@gmail.com

Computer Officer

Mr. Indra Prasad Mainalai

 

203

 

 

9841267113

 

Computer Operator

Mr. Dipendra Thapa

 

203

 

 

9841939387 dipendrathapas@gmail.com

Computer Operator

Mr. Uttam Parajuli

 

203

 

 

9841038240

 

(Validation, Email: validation@dopmofa.gov.np)

Nayab Subba

Mr. Rambol Acharya

 

203

 

 

9849371620 rambol_xle@gmail.com

Nayab Subba

Mr. Arendra Maharjan

 

203

 

 

9841443218

 

Computer Operator

Mr. Dikesh Singh Lama

 

203

 

 

9849575913 dkeshlama@hotmail.com

Computer Operator

Mr. Bikky Tuladhar

 

203

 

 

9803833244 bikky tuladhar@gmail.com

Computer Operator

Mr. Saroja Basnet

 

203

 

 

9849511240 basnetsaroja@yahoo.com

Computer Operator

Ms. Ajita Dhakal

 

203

 

 

9849093157 azzu1008@gmail.com

Computer Operator

Ms. Ranjali Rai

 

203

 

 

9841168106 fallenfrmheaven@yahoo.com

Computer Operator

Ms. Nimmi Rehman

 

203

 

 

9841973312

 

Computer Operator

Ms. Samriddhi Mallla

 

203

 

 

9849011017 mallasamriddhi@yahoo.com

Computer Operator

Ms. Rabina Dangol

 

203

 

 

9818226644

 

Quality Checking and Packaging

Nayab Subba

Mr. Lal Bahadur Aryal

 

277

 

 

9849027765

 

Computer Operator

Mr. Harisharan Acharya

 

277

 

 

9741118755 sharmahemanta@hotmail.com

Computer Operator

Mr. Hari Gautam

 

277

 

 

9851086210 goodfrn.gautam@gmail.com

Computer Operator

Ms. Krishna Sharma

 

277

 

 

9841751380

 

(Public Relation, Email: pr@dopmofa.gov.np)

Office Assistant

Mr. Durga Devi Khatiwada

 

245/100

 

 

9849184171

 

(Store, Email: store@dopmofa.gov.np)

 

 

 

Nayab Subba

Mr. Santosh Adhikari

 

240

 

40

9843115657

 

Office Assistant

Mr. Ram Nepali

 

240

 

40

9813474954

 

(Information Technology, Email: it@dopmofa.gov.np)

Computer Engineer

Mr. Pradip Adhikari

 

248

 

48

9808260567

 

Miscelleneous

Police

 

 

269

 

69

   

Canteen

Mr. Sudip Chaulagain

 

204

 

 

9849426523  

Police, Main Gate

 

 

253

 

 

   

Office Assistant

Mr. Ram Nepali

 

240

 

40

9813474954