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Last Updated: March 24, 2015

Introduction

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Introduction:
The Department of Passport (DOP) is a government agency established on 26th January 2012 (2068/10/12 B.S.) under the Ministry of Foreign Affairs of the Government of Nepal. Passport Section of the Ministry of Foreign Affairs (MoFA) was assigned with the passport and travel document related functions until the establishment of Central Passport Office (CPO) on 25th May 2010  (2067/02/11 B.S). As per the Rules of Business Allocation of the Government of Nepal, MoFA has been assigned with the responsibilities of issuing Passports to the Nepalese citizens and Travel Documents to the legally applicable persons. As this part of the MOFA responsibility increased gradually along with the greater number of service seekers, a separate department was deemed necessary to effectively deliver the services to the public. To address the increasing  demand for passport services in view of increasing international interaction and citizens’ movement beyond the national frontiers, a more autonomous and dedicated separate government agency was gradually becoming a real necessity.  And the result was the establishment of the Department of Passport which is now operating from Narayanhiti, Kathmandu shouldering greater responsibility and also mobilizing a larger staff.

Passport Policy:
DOP has adopted the policy of issuing Nepalese MRPS to the citizens as per the standard of ICAO guidelines; satisfying the service seeking customers by pro-actively addressing their needs in terms of quality, functionalities and timing; providing products and services of the highest quality through continuous process improvement, security integration and good working environment; encouraging employees through empowerment and promotion of innovation and expertise; engaging the partners and suppliers in an appropriate manner for quality output and enhance service effectiveness. DOP is dedicated to improve the performance and service delivery continuously.

Functions:
Department of Passport, Ministry of Foreign Affairs of the Government of Nepal has been entrusted with the responsibility of issuing and delivering passports to the Nepalese citizens and travel documents to the applicable persons as per the Nepalese Passport Act, Rules, Guidelines, agreed procedure and government-endorsed other directives. Its function is to provide services and accommodate Nepalese citizens’ needs in issuing valid passports and travel documents. As an active member of the International Civil Aviation Organization (ICAO), Nepal has been complying with the ICAO rules and standards in terms of travel documents it issues. Accordingly, as per the ICAO agreement, Nepal stopped issuing full duration hand written passports from April 01, 2010 and thereafter issued temporary handwritten passports for some time until December 26, 2010 since when the DOP has been issuing Machine Readable Passports (MRPs) as per the guidelines of ICAO Machine Readable Travel Document (MRTD Document 9303). To effectively carry on this job, the Ministry of Foreign Affairs has awarded the contract to Oberthur Technologies of France, a globally renowned company in the field of smart card technology and associated services, which personalizes the Nepalese Machine Readable Passports to the Department of Passport. For this MOFA and OT signed an agreement on 27 August 2010 to supply and personalize four million passports until 24 November 2015.

Passport Issuance:
The Department of Passport issues three categories of passports to the Nepalese nationals according to their nature:  diplomatic, official and ordinary; and travel documents as per the established law. While the validity period of ordinary passports has been fixed for ten years, the validity of the diplomatic and official passports depends on the nature of the office bearers. District Administration Offices (DAO) under the Ministry of Home Affairs (MoHA) and Nepalese Diplomatic Missions stationed abroad under the MoFA also issue Ordinary Nepalese Passports to the citizens in their respective jurisdictions. In addition to the ordinary passports, the Nepalese missions also issue travel documents and temporary emergency handwritten passports of limited duration in cases of emergency situation.

Passport Quality:
In order to achieve the passport policy directives and objectives thereby complying with the assigned responsibilities, the DOP and the contractor Oberthur Technologies have jointly implemented a Quality Management System based on ISO 9001: 2008 standards.

Network of Passport Service
As Passport is a very vital and sensitive national document, Nepal has been issuing this document in close coordination with the Ministry of Home Affairs and its field agencies- the District Administration Offices (DAOs). In order to facilitate the service seekers to get the services in their home districts, DOP and MOHA have jointly initiated a coordinated service delivery system. Under this cooperation, applicants seeking passports can apply in person at the Department of Passport at Narayanhiti, Kathmandu under urgent category, and at respective District Administration Offices and Nepalese Missions abroad under ordinary category. The passport applications submitted at DAOs, are further collected from passport application collection centres (a temporary arrangement agreed between the MoFA and MoHA) from where they are taken to DOP for further processing and personalization of the passport. The printed passports are delivered to the applicants following the same procedure as adopted while collecting the applications. The normal processing time for issuing a passport under urgent category at DOP is seven workdays excluding the application day while the processing time for regular passport at DAOs and Nepalese Missions abroad is between six to eight weeks at maximum.

Innovation and Improvement
DOP is working towards implementing a mechanism of collecting online passport application services incorporating the biometric features which, when operational, will minimize the passport processing time, enhance the security features and save travel costs of the applicants. DOP is also mulling over to implementing biometric system deploying mobile units to provide services in issuing passports in rural areas enhancing its services to reach and cover those living in remote areas. As per the ICAO’s standard, countries issuing MRPs are to upgrade their passports to e-passports after 2015. DOP has been working towards meeting that challenge.

DOP as a MOFA’s public face
The Department of Passport, in most cases for ordinary citizens, has become the public face of Ministry of Foreign Affairs, and hence DOP carries a part of the public diplomacy. The overall objective, orientation, focus and efforts of the DOP have been directed by the mantra of continuously promoting and improving the production and service quality of the passport delivery and aimed to enhance better service efficiency and satisfaction of the service seekers.
 

Staff Contact

Office of Director General (Email: dg@dopmofa.gov.np)

Designation

Name

Tel. No.

Ext.

Fax.No.

R.No

Director General

Mr. Lok Bahadur Thapa

4416010

106

4412297

1

Nayab Subba (PA)

Ms. Sahara Chaulagain

105

1

Office Assistant

Ms. Bimala Giri

105

1

(Administration, Form Collection, Processing,Distribution and Coordination Section,Email: 3. directorproduction@dopmofa.gov.np)

Director

Mr. Sharad Raj Aran

251

4416023

51

(MRP Form Collection, Verification and Grievance Handling Section, Email: directorverification@dopmofa.gov.np)

Director

Mr. Revati Raman Paudel

4424366

217

4424366

17

(MRP Form Collection, Production, Processing and Distribution Section)

Director

  264 64

(Administration Section, Email: administration@dopmofa.gov.np)

Section Officer

Ms. Gayatri Bahadur Poudel

4416003

249

49

Nayab Subba

Mr. Anil Lamsal

4416003

250

50

Computer Operator

Ms.Smita Paudel

250

50

Office Assistant Ms. Kalpana Tiwari 250 50
Office Assistant Mr. Ram Prasad Pokharel 104 42

Office Assistant

Mr. Suresh Tiwari (Electrician)

235

2

Office Assistant

Ms. Bel Kumari Thakuri

250

50

(Account Section , Email: account@dopmofa.gov.np)

Account Director

Mr. Dhruba Raj Nepal

4212726

266

266

Account Officer

Mr. Gayatri Raman Khanal

4416020

241

41

Nayab Subba

Mr.Narendra Kami

247

47

(Forms Collection Section, Emails: collectiona/b/c@dopmofa.gov.np)

Section Officer

Mr. Pratigya Rai

Counter A

237

Section Officer

Mr. Maheshwor Mai Tripathi

Counter D

237

Section Officer

Mr. Topi Lal Aryal

Counter B

206

Section Officer

Mr. Dipak B.K.

Counter E

206

Section Officer

Mr. Lekhnath Bhattarai

Counter C

239

Section Officer

Mr. Kumar Rai

Counter F

239

Section Officer

Mr. Gyan Bahadur Magar

Counter J

Section Officer

Mr. Raju K.C.

Counter I

MRP Processing Section

(Emergency Counter A, Email: emra@dopmofa.gov.np)

Section Officer

Mr. Bipin Duwadi

4211657

221

21

Nayab Subba

Mr. Janak Singh

221

21

Nayab Subba

Mr. Nabin Chaudhary

220

20

Computer Operator

Ms. Ganga BC

220

20

Computer Operator

Mr. Abhisek Poudel

220

20

Computer Operator

Ms. Rama Thapa

220

20

Computer Operator

Ms. Renuka Gautam

220

20

Computer Operator

Mr. Tanka Bikram Lamsal

220

20

Office Assistant

Ms. Hira Aryal

220

20

(Emergency Counter B, Email: emrb@dopmofa.gov.np)

Section Officer

Mr. Bijay Raj Tandukar

4212772

223

23

Nayab Subba

Mr. Hari Prasad Prasai

223

23

Nayab Subba

Mr. Ambar Bahdur Nepali

223

23

Computer Operator

Mr. Sagar KC

223

23

Computer Operator

Mr. Nabindra Prajapati

223

23

Computer Operator

Ms. Rojina Gautam

223

23

Computer Operator

Ms. Krishna Sharma

223

23

Office Assistant

Ms. Roni Pujari

223

23

(Emergency Counter C, Email: emrc@dopmofa.gov.np)

Section Officer

Mr. Bharat Khanal

4215294

230

24

Nayab Subba

Mr. Janardan Gautam

230

24

Nayab Subba

Mr. Biswash Bhatta

224

24

Computer Operator

Ms. Man Kumari Lama

224

24

Computer Operator

Ms. Namuna Koirala

224

24

Computer Operator

Mr. Keshav Thapa

224

24

Computer Operator

Ms. Jenny Khadka

224

24

Office Assistant

Ms. Durga Devi Khatiwada

224

24

Emergency Counter J

Section Officer

Mr. Sagar Phuyal

227

26

Nayab Subba

Ms. Bishwa Paneru

226

26

Nayab Subba

Ms. Yashoda Adhikari

226

26

Nayab Subba

Mr. Rajendra Prasad Joshi

226

26

Computer Operator

Ms. Sangita Rai

226

26

Computer Operator

Ms.. Nanu Bhandari

226

26

Computer Operator

Ms. Kalpana Lamsal

220

20

Office Assistant Mr. Manish Basnet 226 26
Office Assistant Mr. Ganesh Prasad Tiwari 226 26

Office Assistant

Mr. Kagendra Prasad Rajbanshi

226

26

(Counter B+H (Eastern Development Region) + Mid and Far Western Region) Email: countera/b/c@dopmofa.gov.np)

Section Officer

Mr. Manahari Dangal

268

68

Nayab Subba

Ms. Jeena Adhikari

267

67

Nayab Subba

Mr. Hem Raj Paudel

258

58

Computer Operator

Ms. Manila Giri

267

67

Computer Operator

Ms. Suchana Devkota

258

58

Computer Operator

Ms. Nilam Kumari Mahato

267

67

Computer Operator

Ms. Ajita Dhakal

258

58

Office Assistant

Mr. Bhupendra Bhattarai

267

67

Office Assistant

Mr. Kamala Kafle

258

58

Office Assistant

Ms. Babita Neupane

258

58

(Counter D +G(Western Development Region), Email: counterd@dopmofa.gov.np)

Section Officer

Mr. Antara Singh

255

55

Nayab Subba

Mr. Sharad Paudyal

256

56

Nayab Subba

Mr. Khuman Singh Tamang

254

54

Computer Operator

Ms. Apsara KC

256

56
Computer Operator Mr. Manish Parajuli 256 56

Computer Operator

Ms. Karuna Aran Bharati

257

57

Computer Operator

Ms. Shamjana Poudel Khanal

254

54

Office Assistant

Ms. Maya Devi

257

57

Office Assistant

Ms. Mina Thapa

254

54

Official/Diplomatic Passport Section

Section Officer

Mr. Dilli Prasad Acharya

260

60

Nayab Subba

Mr. Sujan Bidari

260

60

Computer Operator

Ms. Binu Kumari Giri

260

60

(Mission Section)

Nayab Subba

Mr. Niroj Basnet

245

45

Nayab Subba

Mr. Gajendra Bhattarai

245

45

Computer Operator

Ms. Saroja Basnet

245

45

Computer Operator

Ms. Nisha Basnet

245

45

Computer Operator Mr. Uttam Parajuli 245 45

Computer Operator

Ms. Parbati Chhetri

245

45

Computer Operator

Ms. Anita Ghimire

245

45

Computer Operator

Ms. Sita Subedi

245

45

Office Assistant

Mr. Tika Prasad Khanal

245

45

Office Assistant

Ms. Geeta Thapa

245

45

Office Assistant

Ms. Karishma Aran

245

45

(Verification , Amendment and Authentication, Email: verification@dopmofa.gov.np)

Section Officer

Ms. Harihar Kanta Paudel

219

19

Nayab Subba

Mr. Harishchandra Singh Thakuri

216

16

Computer Operator

Ms. Sampannata Shrestha

216

16

Office Assistant

Mr. Dhan Raj Shrestha

216

16

(Scanning+Data Entry Unit, Email: data entry@dopmofa.gov.np)

Section Officer

Ms. Uddav Neupane

203

Computer Officer

Mr. Dipak Paudel

203

Nayab Subba

Mr. Narayan Gyawali

203

Computer Operator

Mr. Dipendra Thapa

203

(Validation, Email: validation@dopmofa.gov.np)

Nayab Subba

Mr. Arendra Maharjan

 

203

Computer Operator

Mr. Dikesh Singh Lama

203

Computer Operator

Ms. Anita Ghimire

203

Computer Operator

Mr. Suman Kharel

203

Computer Operator

Ms. Nimmi Rehman

203

Computer Operator

Ms. Samriddhi Malla

203

Computer Operator

Ms. Samira Dhital

203

Computer Operator

Ms. Srijana Adhikari

203

Computer Operator

Ms. Shrijana Dahal

203

Computer Operator

Ms. Buddha Kumari Gurung

203

Computer Operator

Mr. Sudip Adhikari

203

Computer Operator

Ms. Sachin Shah

203

Computer Operator

Ms. Durgesh Maharjan

203

Computer Operator

Ms. Rabina Dangol

203

Computer Operator

Mr. Malika Limbu Karki

203

Computer Operator

Mr. Laxmi Dhakal

203

Computer Operator Mr. Hari Krishna Shrestha 203
Computer Operator Mr. Sashi Kumar Shukla 203
Computer Operator Mr. Biplav Karki 203
Computer Operator Ms. Laxmi Shrestha 203
Computer Operator Ms. Sony Shah 203

Quality Checking and Packaging

Nayab Subba

Mr. Baburam Sigdel

277

Nayab Subba

Mr. Kailash Neupane

277

Nayab Subba

Mr. Premchandra Rai

277

Computer Operator

Mr. Hari Gautam

277

Computer Operator

Mr. Bipana Thapa

245

45

Help Desk

Office Assitant

Mr. Suresh Tiwari (Electrician)

235

2

(Public Relation, Email: pr@dopmofa.gov.np)

Computer Operator

Ms. Mina Gyawali

226

26

Office Assistant

Ms. Kedar Prasad Pudasaini

245

(Archive Management Unit)

Computer Operator

Ms. Gehendra Kumari Chemjong

 

 

Computer Operator

Mr. Bikky Tuladhar

 

(Store, Email: store@dopmofa.gov.np)

Nayab Subba

Mr. Anil Lamsal

4416003

240

40

Office Assistant

Mr. Ram Nepali

240

40

Kitchen

Office Assistant

Mr. Ram Prasad Pokharel

104

42

(Information Technology, Email: it@dopmofa.gov.np)

Computer Engineer

Mr. Pradip Adhikari

248

48

Miscelleneous

Police

269

69

Canteen

Mr. Sudip Chaulagain

204

Police, Main Gate

253

Office Assistant

Mr. Ram Nepali

240

40

Drivers

Mr. Bir Krishna Maharjan

Mr. Netra Bahadur Magar

Mr. Shiva Prasad Bhusal

Mr. Karna Bahadur Tamang